COVID-19 (Coronavirus) Information for Chestermere
The World Health Organization (WHO) declared a pneumonia outbreak of the COVID-19 coronavirus a pandemic with sustained risk of further global spread.
If you have symptoms, stay at home and use this self-assessment tool to help determine whether you should be tested for COVID-19.
Read more about provincial updates at www.alberta.ca/covid19.
Keep scrolling and use the tabs below for local information and updates.
March 28 Update:
- Starting Mon. March 30, 2020 at Noon, symptomatic people will not be allowed to board domestic flights or intercity trains.
- Reiterated wage subsidy for small businesses, Parliament passed $107B worth of aid for Canadians this week. You may complete the ‘My Account’ section on the CRA website including direct deposit information to streamline the payment process and get money to Canadians faster.
March 27 Update:
- Effective immediately, the City is closing major park features including the Chestermere Family Bike Park, the Skatepark, Beaches at Anniversary Park, Cove Park, Sunset Beach and the Dog Park Rock Beach, all playgrounds, skate parks, bicycle parks, basketball courts, and tennis courts and the Pavilion in John Peake Park. The City has also issued a closure for Lakeside Greens Golf course until further notice.
- Read the full closure order here
- The second new announcement from the City today includes stricter measures for restaurants providing take-out and delivery options. Locally and provincially, dine-in restaurant service is now prohibited. Restaurants may offer delivery or takeout, provided that they have practices and procedures in place to ensure social distancing between customers; have trained its staff members to engage in, and its staff carry out, appropriate sanitary procedures and wherever possible, social distancing; and immediately notify our Emergency Management Team of a suspected or confirmed case of COVID-19 of a staff member and the particulars of the staff member and any persons who may have had exposure to the staff member within the last 14 days.
- Read the full closure order here
Federal and Provincial Updates
- The provincial government has changed the maximum size of social gatherings from 50 to no more than 15. This includes weddings, dinners, funerals and religious events.
- During those events with less than 15 people, people must maintain the 2-metre social distance protocols.
- Vehicle access for recreational purposes to provincial parks is now closed. This includes all provincial facilities that have been closed for over a week.
- The province announced that all non-essential close-contact businesses, including hair salons, tattoo shops, aesthetic services, wellness studios clinics, non-emergency health services, dentists, massage, physio, chiropractors and optometry, are mandated to close. A full list is available at alberta.ca.
- All dine-in portions of restaurants must close. Takeout and delivery is still permitted.
- Non-essential stores like retail, video games, furniture stores and gift stores are mandated to close.
- The Alberta Self Isolation Emergency Payment is still available as a bridge program. It will provide a $1,100 one-time payment to Albertans who qualify.
- Power and heating bills can be deferred for 90 days without the fear of being cut off.
- Businesses will have the option to defer the tourism industry levy until Aug 31
- AHS is postponing non-essential services, like blood work that is not life-threatening, to relieve the strain on the laboratory system
- Renters will not be evicted in the month of April for non-payment of rent;
- Renters are not subject to rent increases. This will continue for the duration of the public health emergency;
- The government has instructed landlords to suspend late fees on rent for the next three months
- The Bank of Canada will cut the overnight interest rate to 0.25%
- The federal government announced it would cover 75% of wages for qualifying businesses (small and medium) to keep employees on the payroll backdated from March 15
- The prime minister also announced the creation of the Canada Emergency Business Account. Banks will now offer $40,000 loans, guaranteed by the government to qualified businesses interest-free for the first year. If your business meets specific criteria, $10,000 of that loan will be forgivable.
- An additional $12 billion will be funded through Export Development Canada and the Business Development Bank to help small and medium businesses with their operational cash flow requirements.
- The government will also defer GST, HST, duties and taxes owed on imports until June.
March 26 Update:
- Listen to the Mayor’s Audio Update here
- If you, or anyone you know, is a snowbird or traveller coming home from outside of Canada, you MUST go straight home and quarantine for 14 days. This is mandatory under the new rules now in place by the federal government under the Quarantine Act. Failure to comply will result in fines or possible jail time.
- Playground structures are closed. Playground speed zones are still in effect.
- If you see any person or business who is not complying with the mandatory measures, please call our tip line at 403-207-8143.
Federal and Provincial Updates
- There are currently 486 COVID-19 cases in Alberta
- Yesterday, the Canada Emergency Response Benefit was passed by parliament. The bill will supplement Canadians with $107 billion in emergency funds.
- The prime minister announced the government would boost the Canada Child Benefit in May.
- The federal government will supplement the GST credit.
- Students will be granted a 6-month interest-free moratorium on their student loans.
- The government will be enforcing the Quarantine Act with stiff penalties or prison time for travellers who refuse to quarantine upon arrival.
- An online assessment tool will now be available for health care workers. The portal can be found at www.ahs.ca/covid (The public online assessment tool is still available for Alberta residents)
March 25 Update:
- House of Commons passed the Canada Emergency Response Benefit Bill today. It is now being reviewed by the Senate.
- The bill will replace Emergency Care Benefit and Emergency Support Benefit in order to streamline the process.
- The Prime Minister announced that student loan payments will be delayed by 3 months.
- Community Peace Officers and Police can now issue tickets to people violating COVID 19 response efforts
- This includes hosting/attending events of 50+, showing symptoms of sickness in public, travelers who are not isolating, and, non-essential visits.
- Fines can be issued up to the amount of $1,000.
- 33 of the 419 cases are believed to be from community transmission
- The provincial government advised families to limit the sharing of food within their immediate family (this can include a popcorn bowl, communal serving spoons, fruit bowls etc.)
- Please do not attend family events like reunions
- Do not attend any religious holiday celebrations at this time
March 24 Update:
- The Prime Minister announced the House of Commons will convene on the Emergency Legislation Bill later today that would provide $82 billion in funds to Canadians in need.
- The Prime Minister further instructed individuals who are returning home from abroad MUST go home as soon as they land in Canada. Incoming residents are not permitted to visit family members, pick up groceries or be in any public setting for 14 days.
- The Prime Minister announced Team Canada will not send athletes to the Olympic and Paralympic Summer Games in Toyoko this summer
- AHS will launch a text-based service called Text 4 Hope. Text COVID19 to 393939 to subscribe. The service provides free daily messages of hope and encouragement
- The first Calgary COVID-19 related death was confirmed today
- The telephone Town Hall recording is now available HERE.
March 22 Update:
- There are now 4 confirmed cases of COVID-19 in our community. See the detailed statistics here.
- All City playgrounds are now closed to help prevent the spread of the virus.
- Telephone Town Hall: The City will be hosting a telephone town hall on Tuesday, March 24 at 10:30 a.m. Residents can call 1-877-229-8493 and enter the code 119243 to join. The Mayor and Director of Emergency Management will give a live update and participants can participate in polling or ask questions. Register to be called at https://vekeo.com/chestermere/.
March 21 Updates:
The Prime Minister announced current efforts to bring Canadians home from abroad
- Canadians who are unable to pay, and who have no available sources of funds to return home, are encouraged to apply for an emergency repayable loan through the COVID-19 Emergency Loan Program for Canadians Abroad.
March 20 Updates:
- Federal Government announces Canada’s Plan to Mobilize Industry to Fight COVID-19
- New measures to protect residents of seniors’ facilities
- Immediate economic relief for the energy sector
- Economic Recovery Council gets to work
March 19 Updates:
- Today, Chestermere Mayor Marshall Chalmers announced new financial relief measures for Chestermere residents and businesses affected by the COVID-19 situation.
“Today, I am pleased to announce that as a City, we are offering financial relief to our community,” said Chalmers. “Starting in April, we will offer the opportunity to defer utility payments until July 1. In addition, we are moving the municipal tax payment deadline to September 1st.”
- The new measures mean that if residents need to pause their City utility bill payments, they can do so for the next three months. Please email email@example.com to enroll. If residents pay taxes monthly as part of the TIPP program and would like to defer them, they can email firstname.lastname@example.org. With both the tax and utility deferral program, the City will also work with those who need assistance to find a payment plan after the new deadline so residents aren’t hit with a major bill shock
- The City of Chestermere announced it had 2 confirmed cases in our community. This information came from the detailed statistical information AHS posted on March 18.
- It also announced that several types of businesses must close as they are not able to practice social distancing protocols due to the nature of their business. These include Barber shops, Hair Salons, Cosmetic services, Massage services, Chiropractic and acupuncture, Physiotherapy services, Optometrists and Hearing Services, as well as all day homes. Many of the local businesses in these sectors have already closed their doors for safety reasons, for that, we thank you. For the others we appreciate your full cooperation as we tackle these measures to protect our community. We will be reaching out to the businesses in these sectors if we have your contact information. If you have questions, you can also call City Hall at 403-207-7050. You can download the Signed Order of Business Closure Here and the Notice of Force Majeure for Tenants here.
- If residents see a business or individual not following provincial or local regulations, concerned residents can confidentially let the Emergency Management Team know by calling the City’s new hotline at 403-207-8143. Callers will be asked to leave a message and the Emergency Management Team will follow up.
March 18 Updates:
- The Provincial Government introduced new financial relief measures for affected Albertans.
- The Prime Minister announced a new set of economic measures to help stabilize the economy during this challenging period.
- Discussions are in progress to close the Canada-US border
March 17 Updates:
- At 12:00 p.m., Chestermere declared a State of Local Emergency & Shares Business Prevention Actions
- Read more about the declaration here
- The Government of Alberta is finalizing the signing of a state of public health emergency, empowering authorities under the Public Health Act to respond to the COVID-19 pandemic.
- Mass gatherings are limited to no more than 50 attendees. This is inclusive of places of worship, funerals and weddings, where Albertans must ensure appropriate social distancing and other sanitization practices.
- Read more at www.alberta.ca/covid19.
- The Prime Minister announced that the border is closed to all non-citizens except for permanent residents, their immediate families, diplomats and US citizens.
- The City of Chestermere has opened an Emergency Command Centre. See the video for more information.
- The Province announced that student attendance at Alberta schools is prohibited. Post-secondary classes are cancelled. Campuses will remain open.
- All licensed child care facilities, out-of-school care programs and preschool programs are closed indefinitely.
- The City of Calgary has declared a local state of emergency.
- The City of Chestermere is closing all municipal buildings to the public. Read more about that below or read the full statement at https://chestermere.ca/CivicAlerts.aspx?AID=937.
- The Canadian government is planning to limit all international flights into Canada. All travellers arriving in Canada from international points are being asked to self-isolate for 14 days as a precaution.
State of Local Emergency Declared:
Effective Tuesday, March 17 at 12 p.m. Read more about the declaration here
Property Tax Payment Deferral Program
The City of Chestermere is flexible and working with our taxpayers during this time of uncertainty.
The Assessment Notices were mailed out March 19, 2020 and located on the bottom right hand corner of the notice, it states the following:
“THIS IS NOT A BILL. TAX NOTICES ARE ISSUED IN JUNE AND PAYMENT IS DUE JULY 31, 2020.”
This document was prepared prior to the announcement of the property tax payment deferral program. For clarity, the 2020 Property Taxes will be due September 1, 2020.
Provincial Education Taxes are collected through the City’s Property Taxes services and this is legislated by the Province. The Provincial Education Taxes payments are paid quarterly.
On March 23, 2020 the Province announced the deferral of the June 2020 payment. With this announcement, the Provincial Education Taxes will now follow the City’s recently announced Property Tax Payment Deferral Program. This means that both Property Taxes and Provincial Education Taxes will be due on September 1, 2020. The taxpayers that choose to initiate or re-start the Tax Installment Payment Plan (TIPPs), this monthly amount will include the amounts for both of these taxes.
Regarding interest and other related charges, these will be waived for the period of April 1 to August 31, 2020. Regarding property taxes and annual payments, these will be due September 1, 2020. Regarding property taxes and the monthly automatic payments, also known as Tax Installment Payment Plan (TIPPs), upon email request, our taxpayers can defer these payments. The deferral program is offered until September 1, with the first TIPP payment to occur September 15. Should an individual taxpayer choose a shorter timeframe, either delay the starting time or begin the payments sooner for TIPPs, the City will work with each taxpayer to meet their needs.
To Apply: To initiate your request, please email email@example.com the following must be provided – first and last name, address and cell number.
The City will send a confirmation that your request has been received. The City will be in touch in August to work out a payment plan for re-starting your TIPP payments on September 15th, for your annual 2020 taxes.
Utility Deferral Program
The City of Chestermere is flexible and working with our utility customers during this time of uncertainty. Monthly utility bills will continue to be sent out, however our utility customers can choose to defer payments.
For payments that are initiated by utility customers, it will be for each individual household to decide if a payment will be submitted between April 1st and June 30th. Examples of payments initiated by utility customers are:
* Online banking
* Mailing in cheque
* Delivering to drop box at City Hall
* Credit card payments through Plastiq
Regarding monthly utility bills and the monthly automatic payments, also known as Pre-Authorization Payment Plan (PAPP), upon written request, our utility customers can defer this payment, including any related interest and other charges.
The deferral program is offered from April 1 to June 30, with the first PAPP payment to occur July 27. Should an individual utility customer choose a shorter timeframe, either delay the starting time or began the payments sooner for PAPPs, the City will work with each utility customer to meet their needs.
To Apply: To initiate your request, please email firstname.lastname@example.org the following information must be provided - first and last name, address and cell number.
The City will send a confirmation that your request has been received. The City will be in touch in June to work out a payment plan and/or re-starting your PAPP payments on July 27th.
Regarding monthly utility bills and interest charges; all interest and related charges are being waived for April 1 to June 30th.
Regarding disconnections, all pending and future disconnections will be on hold from now until June 30th.
At this time, City Hall is closed to the general public and means that in-person payments will not be accepted. Please put payment in a sealed envelope and quote the utility account number and use the drop box located at the front entrance, on the southside of the building.
Closure of Municipal Buildings
Effective Monday, March 16, municipal buildings will be closed to the public to limit the exposure and risk of our visitors and our staff contracting COVID-19, and ensure that we can continue to provide municipal services in the coming weeks.
Municipal services such as financial services, social support services, parent support services, development and building permits and most other services offered out of City Hall are available online by:
A detailed contact list can also be found on our homepage at www.chestermere.ca. Residents can also ask questions via the Facebook Messenger app.
Emergency services are available, roads maintenance will continue, and curbside collection of organics, recycling and garbage will continue as scheduled.
Remaining open to the public will be the Public Works EcoCentre for materials drop off.
If you attend the Chestermere RCMP detachment, the door will be closed. This does not mean you cannot receive service. Our staff will be on site during business hours. Please call the administration line at 403-204-8777 and press "0" to speak with our support staff. Instruction will be provided on how to receive service.
For routine RCMP administrative matters, please contact the detachment administrative line at 403-204-8777 Monday to Friday between the hours of 08:30 a.m., and 5:00 p.m. If you have an emergency, please call 9-1-1.
The City will continue to provide local updates and share provincial information through the following channels:
- Website: www.chestermere.ca/covid19
- Email/Text Alerts: You can sign up for email/text message news updates at www.chestermere.ca/notifyme.
- Facebook: www.chestermere.ca/facebook
- Twitter: www.chestermere.ca/twitter
- Voyent-Alert App (download the app through your app store mobile notifications).
Postponed or Cancelled Events
CHEMA has decided, as a precaution, to postpone major City led events for the foreseeable future. City events that have been postponed include:
- Dirt to Door Developer’s Forum (March 12)
- Social Program Design Labs (March 18)
- Parent Link Looking Back & Moving Forward Celebration (March 18)
- Arts & Culture Workshops (March – April)
- Women in Municipal Government Event (March 25)
- Easter Egg Hunt (April 11) Cancelled
- Butterfly Gala (April 18)
- All Parent Link Centre Programming (March 16 - 31)
Other events will be reviewed and evaluated on a case by case basis. Please watch the City’s website and social media accounts for more details.
In addition, the City and CHEMA have decided to postpone all non-essential City and regional meetings and are making every effort to participate using technology such as conference and video calls. This includes Council Committee Meetings and Boards.
City Council Meetings and Committee of the Whole Meetings will continue but the public are encouraged to watch these online from the comfort of their homes rather than attend in person. The chairs of all committees are being notified by City staff.
Click on the image above or visit www.alberta.ca/covid19 for the latest provincial information. On that website, you can find information about:
- How to Prevent the Spread
- Information for Albertans
- Latest Test Results
- Information for stranded Canadian travellers
- Detailed statistical information regarding confirmed cases
- Federal government information on how to prepare
- Chestermere RCMP Detachment
- Calgary Catholic School District Information
- Rocky View School District
- Chestermere Recreation Centre
- Chestermere Public Library
- Supports for Albertans
- Supports for employers
- Book to help children understand more about COVID-19
Parent and Family Resources:
The City is not accepting donations for Covid 19 relief efforts, but cash donations are being accepted at the Chestermere Food Bank or they can be made online through Canada Helps.
Cash donations through ATB are donated directly to the Chestermere Food Bank.