The Service Level Review Project will improve the understanding of the services currently provided by the City of Chestermere and more effectively link the Council strategic planning with the City’s budgeting, actual spending, outcomes and service improvement processes.
This project, closely linked with Council’s strategic priority to “Set service levels in response to resident and business needs”, will allow the community, Council and staff to make informed strategic choices regarding the services delivered.
Current Stage: Protective Services Pilot
The Protective Services Department has been selected as the pilot for this project. At this stage, services to provide public safety, property protection, and compliance with bylaws and regulations will be documented. The levels at which these services are delivered along with the costs will be determined. Considerations for the ultimate Service Level Policy and Review Process design will also be worked out at this stage.