Why was my garbage / recycling / compost cart not picked up?

Below is a listing of the most common reasons why a cart was not picked up:

  • The cart was not out by 7 am on collection day and the truck already went by,
  • The cart was blocked by a vehicle, placed too close to a vehicle, (remember to leave 1 metre of space around the cart) or, 
  • The cart was placed underneath a basketball net or tree and the arm of the truck could not pick it up.

If you received a tag on your cart, the tag will show the reason why the cart was not collected. Call Community Operations at 403-207-2807 for next steps once the issue indicated on the tag is resolved.

Last Updated: February 22, 2022

Show All Answers

1. When will my garbage / recycling / compost cart be picked up?
2. Why are curbside collection days changing?
3. Will my curbside collection day change again in the future?
4. Why was my garbage / recycling / compost cart not picked up?
5. I got a tag on my garbage / recycling / compost cart. What do I do?
6. My garbage / recycling / compost cart was missed. What do I do?
7. I'm not sure which cart to put an item I want throw out. How do I sort it?
8. Does my garbage / recycling / compost cart get collected on statutory holidays?
9. I just moved to / within Chestermere. How do I get garbage / recycling / compost curbside carts?
10. Can I get reminders sent to my phone by notification / text / email before my collection day?
11. What items are accepted at the Eco Centre?